a computer program that can hold a conversation with a person, usually over the internet There's probably a chatbot on your smartphone, like Siri or Cortana. 您的智能手机上可能有一个聊天机器人，例如Siri或Cortana。 If a customer gets as far as he can with a chatbot, a live agent should be ready to step in and take over. 如果客户可以使用聊天机器人尽其所能，则在线客服应准备好介入。