courtesy call

noun
🔊/ˈkɜːtəsi kɔːl/
🔊/ˈkɜːrtəsi kɔːl/
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  1. (also courtesy visit)
    a formal or official visit, usually by one important person to another, just to be polite, not to discuss important business(正式或官方的)礼节性拜访
  2. a phone call from a company to one of its customers, for example to see if they are satisfied with the company’s service礼节性征询电话(如公司征询顾客对服务是否满意)Topics Phones, email and the internetc2